Returns Policy

General Returns:

Please choose carefully as we are not obliged to refund or exchange due to a change of mind. If the goods are faulty or damaged we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If an item is faulty, it will fall under our Warranty Policy as described below. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

Please Note:

All physical product returns are subject to an inspection by ourselves and/or our service department.


All returned products must be in the exact same condition as received including all accessories and packaging, Items must be completely unused. If we find that an item has been opened, it will be automatically deemed as used and will not be eligible for a return.

Refunds will be performed using the same method as original payment, unless paid by internet banking in which case we will need your bank account details to complete the refund process.

  

What if I received a damaged or incorrect product?

If the item is damaged or incorrect when it arrives, please contact our team within 24 hours at hello@stonesetnz.co.nz The original receipt is required for a returns and warranty claim.

 

Warranty Policy

StoneSet NZ Ltd will fulfill all our obligations under the Consumer Guarantees Act 1993.  Our warranty works on a Return-To-Base basis. This means that should a fault occur with your product pre installation, it will need to be returned to us for assessment. 

Once we have received an item we will arrange a replacement item, if a replacement is not possible we will arrange a credit or refund. You can expect a refund within one billing cycle of receiving your returned product.

 

Please Note:

Warranty covers manufacturing defects only to the physical product before installation or use. We cannot extend our professional guarantees to your workmanship or problems relating to your workmanship. The original receipt is required for a warranty claim.

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